Legal Terms and Website Conditions of Use

These terms govern access to and use of the Keytrust website.

1. Company information

The website at https://keytrustagency.com/ is operated by TRUST MARKETING AG LTD, trading as Keytrust.

Company type: Private limited company
Registered in: England and Wales
Company number: 15384776

Registered office:
20 Wenlock Road
London
England
N1 7GU

Email: hello@keytrustagency.com
Telephone: +44 730 911 4750

View our company record at Companies House

2. Acceptance of these terms

By accessing or using this website, you agree to comply with these terms.

If you do not agree with these terms, you should stop using the website.

These terms apply to use of the website only. They do not replace a separate written contract governing professional or paid services.

3. Business users

The website and the services described on it are intended primarily for businesses, organisations and individuals acting for purposes connected with their trade, business, craft or profession.

Nothing on the website creates a client, agency, partnership, employment, fiduciary or other professional relationship unless a separate written agreement has been accepted by TRUST MARKETING AG LTD.

4. Information about our services

The website may describe services including:

• digital strategy;
• branding and creative services;
• content marketing;
• search engine optimisation;
• paid advertising;
• social media management;
• user interface and user experience design;
• web and application development;
• analytics;
• technology consultancy;
• machine learning; and
• related professional services.

Website descriptions are provided for general information and do not guarantee that every service, feature or delivery method will always be available.

5. Enquiries, proposals and contracts

Visiting the website, submitting an enquiry, requesting a consultation or selecting a call-to-action button does not create a binding contract.

A binding service contract will only exist when the parties have agreed written terms identifying the relevant scope, fees and other material conditions.

A separate proposal, quotation, statement of work, order form, master services agreement or other written contract may specify:

• the scope of work;
• deliverables;
• project timing;
• fees and currency;
• applicable taxes;
• payment dates;
• client responsibilities;
• revisions;
• third-party costs;
• intellectual property rights;
• confidentiality;
• termination rights; and
• any applicable service levels.

6. Website prices

Any prices displayed on the website are general starting prices or examples unless expressly stated otherwise.

Website prices:

• do not create a binding offer;
• may depend on the final project scope;
• may exclude applicable taxes;
• may exclude advertising expenditure, software licences, hosting, domains, stock assets and other third-party costs;
• may change before a written contract is agreed; and
• will be confirmed in a written quotation or proposal before services begin.

The final price, currency, payment schedule and applicable taxes will be stated in the relevant written contract.

7. Permitted use

You may access and use the website for lawful personal or internal business purposes.

You may view, download or print reasonable extracts for internal business evaluation, provided that you:

• do not materially modify the content;
• do not remove copyright, trade mark or ownership notices;
• do not use the content in a misleading manner; and
• do not commercially exploit the content without written permission.

You may link to a public website page in a fair and lawful way that does not damage our reputation or falsely suggest an association, approval or endorsement.

8. Prohibited use

You must not use the website:

• for any unlawful, fraudulent, defamatory, abusive or misleading purpose;
• to infringe intellectual property, privacy, confidentiality or other legal rights;
• to introduce viruses, malware, malicious code or harmful material;
• to attempt unauthorised access to the website, servers, accounts or connected systems;
• to interfere with website availability, security or performance;
• to conduct automated attacks or vulnerability testing without written permission;
• to scrape, harvest or extract website data at scale without written permission;
• to impersonate another person or misrepresent your authority or affiliation;
• to send spam or unsolicited communications through the website;
• to frame or mirror the website in a way that falsely suggests ownership or endorsement; or
• to use the website in a way that could damage TRUST MARKETING AG LTD, Keytrust or any website user.

We may suspend or restrict access, preserve relevant evidence and report suspected unlawful activity to the appropriate authorities.

9. Intellectual property

Unless otherwise stated, the website and its original content are owned by or licensed to TRUST MARKETING AG LTD.

This includes:

• text;
• branding;
• trade names;
• logos;
• graphics;
• photographs;
• videos;
• designs;
• page layouts;
• software; and
• other creative materials.

These materials may be protected by copyright, trade mark and other intellectual property laws.

Your use of the website does not transfer any ownership rights or grant a general licence to use our intellectual property.

You must obtain prior written permission before you:

• reproduce substantial website content;
• republish or distribute website content;
• sell or license website content;
• adapt or modify substantial website content;
• use our branding in a way that suggests endorsement; or
• commercially exploit website content.

Third-party names, logos and materials remain the property of their respective owners.

10. Information submitted by users

You are responsible for ensuring that information submitted through a contact form, email or other communication channel is:

• accurate;
• lawful;
• not misleading;
• not defamatory;
• free from malicious code; and
• provided with appropriate authority.

You must have the right to provide any personal data, confidential information or intellectual property belonging to another person or organisation.

Submitting an enquiry does not automatically create a confidential relationship.

You should not send highly sensitive, proprietary or commercially confidential information before appropriate confidentiality terms have been agreed.

11. Third-party links

The website may contain links to websites, social media platforms, software, tools or resources operated by third parties.

Links are provided for information or convenience and do not necessarily constitute approval or endorsement.

We do not control third-party:

• content;
• availability;
• security;
• accuracy;
• terms; or
• privacy practices.

You access and use third-party services at your own discretion and subject to their terms and policies.

12. Website availability and security

We aim to keep the website available and secure, but we do not guarantee that access will always be:

• uninterrupted;
• error-free;
• completely secure;
• free from malware; or
• available at a particular time or location.

We may suspend, restrict, withdraw or change any part of the website for maintenance, security, technical, operational or business reasons.

You are responsible for configuring your systems, using suitable security controls and keeping independent copies of information you require.

13. Accuracy of information

We take reasonable steps to keep website information accurate and current. However, information may occasionally be incomplete, outdated or contain errors.

We may correct, update or remove website information without prior notice.

You should confirm important commercial, technical, pricing or service information directly with us before relying on it.

14. No professional advice

Website content is provided as general information and marketing material.

It does not constitute:

• legal advice;
• financial advice;
• tax advice;
• accounting advice;
• investment advice; or
• other regulated professional advice.

You should obtain appropriate professional advice before making decisions that depend on your individual circumstances.

15. Results and performance

Marketing, advertising, search, design, development and technology outcomes depend on many factors, including market conditions, competition, budgets, client cooperation, third-party platforms and implementation.

Case studies, testimonials, performance figures, examples and projections describe particular circumstances or intended objectives and do not guarantee that another client will achieve identical results.

Any express performance commitment, satisfaction commitment, refund right or service guarantee will apply only where its scope and conditions are clearly stated in a written proposal or contract accepted by TRUST MARKETING AG LTD.

16. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

This includes liability for:

• death or personal injury caused by negligence;
• fraud;
• fraudulent misrepresentation; or
• any other liability that cannot legally be excluded or limited.

16.1 Website use

To the fullest extent permitted by law, we exclude implied conditions, warranties and representations relating to the website.

We will not be liable for loss arising solely from:

• use of the website;
• inability to access the website;
• reliance on general website information;
• temporary website interruption;
• third-party content or services; or
• malicious software introduced by a third party outside our reasonable control.

16.2 Business losses

To the fullest extent permitted by law, we will not be liable in connection with website use for:

• loss of profit;
• loss of revenue;
• loss of business;
• loss of opportunity;
• loss of anticipated savings;
• loss of goodwill;
• loss of reputation;
• loss of data; or
• indirect or consequential loss.

16.3 Paid services

Liability relating to paid services will be governed by the applicable proposal, statement of work, order form, master services agreement or other written contract.

17. Privacy and cookies

Our Privacy Policy explains how we collect and use personal data.

Our Cookies Policy explains how cookies and similar technologies are used and how preferences can be managed.

18. Changes to the website and these terms

We may update the website and these terms from time to time.

The current version will be published on this page with an updated revision date.

Changes apply from publication and do not retrospectively modify a separate written service contract already agreed with a client.

19. Severability

If any provision of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in effect.

The affected provision will be modified only to the minimum extent necessary to make it lawful and enforceable.

20. No waiver

If we do not immediately enforce a right or provision under these terms, this does not mean that we have waived that right or provision.

21. Governing law and jurisdiction

These website terms and any non-contractual dispute arising from them are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over disputes involving business users, unless the parties agree otherwise in writing.

Nothing in these terms removes any mandatory legal rights that cannot lawfully be excluded.

22. Contact us

Questions about the website or these terms can be sent to:

TRUST MARKETING AG LTD
Company number 15384776
20 Wenlock Road
London
England
N1 7GU

Email: hello@keytrustagency.com
Telephone: +44 730 911 4750

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